THE BASIC QUESTIONS
Do you ship overseas?
UGLYFACE is based in Auckland, New Zealand. We ship all around NZ and also into Australia. Whilst customers outside of these two countries can order from us, the shipping cost will be very high. If you're in the US, Canada, UK, Europe, keep an eye out for some more cost effective shipping options in the future!
How long will it take to get my UGLYFACE order?
If you order before midday, we pack and ship out same day! Past midday we try our best to get them out with the courier on the same day but it's more likely they'll be sent out the following day.
Within New Zealand we boast overnight shipping to Auckland addresses, but expect up to 3 days if rural or inter-island!
Australian orders we aim for a 3-day delivery period but unfortunately we don't (yet) have control of the skies so this one is a little out of our control!
What's the fastest way to get in touch?
If you have a question, query, or concern scroll down and fill out the boxes below.
You can also hit us up on our Instagram @uglyfacenz and you may get a faster response, we're young - it's hard to get us to take our eyes of social media...
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